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Taabi Mobility Limited Terms of Use

Please read these Terms of Use (“Terms”) carefully before using the AI/ML powered SaaS platforms for logistics and fleet operations management developed by Taabi Mobility Limited (“we,” “us,” or “our”). These Terms govern your access and use of our platforms (referred to as “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Use of Services

1.1 Eligibility

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our Services. By accessing and using our Services, you represent and warrant that you have the legal capacity to enter into these Terms.

1.2 Account Registration

In order to use certain features or functionalities of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

1.3 Acceptable Use

You agree to use our Services in compliance with these Terms, applicable laws, and any additional guidelines or policies provided by us. You agree not to:

  • Use our Services for any unlawful, fraudulent, or unauthorized purpose.
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
  • Interfere with or disrupt the operation of our Services or the servers or networks connected to our Services.
  • Engage in any form of automated or excessive usage that may degrade the performance or availability of our Services.
  • Attempt to gain unauthorized access to our Services or any accounts, systems, or networks associated with our Services.
  • Upload, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.

2. Intellectual Property

2.1 Ownership

Our Services, including all content, features, and functionality, are owned by us or our licensors and are protected by intellectual property laws. You acknowledge and agree that we retain all right, title, and interest in and to our Services.

2.2 License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your internal business purposes. You may not modify, reproduce, distribute, create derivative works, or reverse engineer our Services, except as expressly authorized by us in writing.

3. Privacy

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect your information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

4. Disclaimers and Limitation of Liability

4.1 No Warranty

Our Services are provided on an "as is" and "as available" basis. We do not make any warranties, whether express, implied, or statutory, regarding the accuracy, completeness, reliability, or availability of our Services.

2.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services, even if we have been advised of the possibility of such damages. Our total liability to you for any direct damages shall not exceed the amount you paid, if any, to access our Services.

5. Indemnification

You agree to indemnify, defend, and hold harmless Taabi Mobility Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with:

  • Your violation of these Terms or any applicable laws or regulations.
  • Your use of our Services.
  • Any content you submit, post, or transmit through our Services.
  • Any third-party claims alleging infringement of intellectual property rights or other rights arising from your use of our Services.

6. Third-Party Links and Content

Our Services may contain links to third-party websites, applications, or resources that are not owned or controlled by us. We do not endorse or assume any responsibility for the content, privacy practices, or actions of these third parties. You access and use third-party resources at your own risk, and you should review their respective terms and privacy policies.

7. Termination

We reserve the right to suspend or terminate your access to our Services, in whole or in part, at any time and for any reason, without prior notice or liability. Upon termination, these Terms shall survive with respect to any obligations that, by their nature, are intended to survive termination.

8. Changes to the Terms

We may update or modify these Terms from time to time at our sole discretion. Any changes will be effective upon posting the revised Terms on our website or notifying you through other reasonable means. Your continued use of our Services after the effective date of the revised Terms constitutes your acceptance of the updated Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the relevant courts, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be exclusively brought to the relevant courts.

10. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision shall be modified or limited to the minimum extent necessary to make it enforceable and valid. The remaining provisions of these Terms shall remain in full force and effect.

11. Entire Agreement

These Terms constitute the entire agreement between you and Taabi Mobility Limited regarding your use of our Services and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written.

12. Contact Us

If you have any questions, comments, or concerns regarding these Terms, please contact our grievance officer at:

  • Email: info@taabi.ai
  • Contact No: +91-8655732695
  • Address: Taabi Mobility Limited, RPG House, 463 Dr. Annie Besant Road, Worli, Mumbai 400003, India

Thank you for reviewing our Terms of Use. By using our AI/ML-powered SaaS platforms for logistics and fleet operations management, you acknowledge and agree to be bound by these Terms.

Cancellation, Return & Refund Policy

A. Cancellation Policy

1. Hardware Orders

1.1 Once an order for any IoT device, sensor, gateway, accessory, or other hardware product has been successfully placed and payment has been made through the Portal, the order cannot be cancelled.

2. Software Subscription / Portal Services

2.1 Once payment for a software subscription, annual renewal, or any other Portal service has been successfully made, the subscription or service cannot be cancelled.

2.2 No cancellation request shall be accepted after the payment has been successfully processed.

B. Return Policy

1. Hardware Products

1.1 All sales of IoT hardware products are final.

1.2 Hardware products are not eligible for return or exchange after delivery except in the following circumstances:

  • The product supplied is materially different from the confirmed order;
  • The product is received in a physically damaged condition attributable to transit; or
  • The product has a manufacturing defect covered under the applicable warranty policy.

1.3 Any request relating to damaged or incorrect products must be reported to the Company within 48 hours of delivery, along with supporting photographs and proof of purchase.

1.4 Products returned without prior approval, or products damaged due to improper handling, misuse, unauthorized modification, accident, negligence, or normal wear and tear, shall not be eligible for replacement or return.

2. Software Subscription / Portal Services

2.1 Subscription fees, annual renewals, implementation charges, installation charges, activation charges, and all other service fees are non-returnable and non-refundable once payment has been successfully made.

C. Refund Policy

1. Hardware Products

1.1 No refund shall be provided for successfully delivered hardware products.

1.2 If the Company approves a refund due to an incorrect shipment, failure to deliver, or any other exceptional circumstance at its sole discretion, the refund shall be processed only after the customer provides all information and documentation required by the Company for crediting the refund to the designated bank account or original payment method.

2. Software Subscription / Renewal

2.1 Payments made towards software subscriptions, annual renewals, Portal access, cloud services, or any other digital services are non-refundable.

2.2 Once payment has been successfully made, no full or partial refund shall be provided, including in cases of unused subscription periods, early termination, suspension, or discontinuation of services by the customer.

3. General

3.1 The Company reserves the right to reject any return or refund request that does not comply with this Policy.

3.2 The Company reserves the right to recover any refund processed due to fraud, misrepresentation, duplicate claims, or any other misuse of the Portal.

3.3 Nothing contained in this Policy shall limit any rights available to customers under applicable law.